Terms & Conditions

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TERMS & CONDITIONS

Effective Date: January 1, 2026
Last Updated: March 3, 2026

These Terms & Conditions (the “Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Little Pet Company (“Little Pet Company,” “Company,” “we,” “us,” or “our”) governing your access to and use of the Company’s website, online store, and related services (collectively, the “Website”).

By accessing, browsing, or placing an order through this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Website.


1. Corporate Information

Legal Business Name: Little Pet Company
Legal Address:
8802 Franklin Avenue
Fort McMurray, Alberta T9H 2J7
Canada

Email: Sales@Littlepetcompany.com
Customer Service Hours: Monday – Friday, 10:00 AM – 6:00 PM (Mountain Standard Time)

The Website is owned and operated by Little Pet Company from Alberta, Canada.


2. Ownership of the Website

All rights, title, and interest in and to the Website, including but not limited to all content, features, functionality, software, text, graphics, logos, designs, layout, and underlying systems, are and shall remain the exclusive property of Little Pet Company.

Nothing contained in these Terms grants you any ownership rights in the Website or its content.


3. Eligibility and Conditions of Use

By using the Website, you represent and warrant that:

  • You have reached the age of majority in your jurisdiction of residence;
  • You have the legal capacity to enter into binding agreements;
  • You will use the Website solely for lawful purposes;
  • You will not engage in fraudulent, abusive, unauthorized, or unlawful activity;
  • All information provided by you is accurate, current, and complete.

The Company reserves the right, in its sole discretion, to deny or restrict access to any user who violates these Terms.


4. Products and Online Sales

The Website offers pet supplies and related products for dogs, cats, birds, reptiles, fish, and small animals.

Live animals are not sold or shipped through the Website.

All products are subject to availability. The Company reserves the right, without prior notice, to:

  • Modify, suspend, or discontinue products;
  • Limit purchase quantities;
  • Refuse or cancel orders;
  • Correct errors in product descriptions or pricing.

Product images are provided for reference purposes only and may differ slightly from the actual item.


5. Pricing, Taxes, and Payment

All prices are listed in Canadian Dollars (CAD).

Applicable sales taxes are calculated at checkout in accordance with Canadian federal and provincial tax laws based on the shipping destination.

The Company reserves the right to correct pricing inaccuracies and cancel any order resulting from such inaccuracies.

Orders will not be processed until payment has been received and authorized through approved payment providers supported by the Website platform.


6. Copyright and Intellectual Property

All content available on the Website, including but not limited to:

  • Text and written materials
  • Product descriptions
  • Images and graphics
  • Logos and trademarks
  • Website layout and design
  • Branding elements
  • Store pages and digital assets

is protected by Canadian and international intellectual property laws and remains the exclusive property of Little Pet Company.

No content may be copied, reproduced, modified, republished, uploaded, transmitted, distributed, or exploited in any manner without prior written consent from the Company.

Unauthorized use may result in civil or criminal liability.


7. Shipping and Returns

Shipping is available within Canada only.

Delivery timelines are estimates and are not guaranteed. The Company shall not be responsible for delays caused by carriers, weather conditions, or events beyond its reasonable control.

Returns and refunds are governed by the Company’s separate Return & Refund Policy, which forms an integral part of these Terms.


8. Liabilities and Responsibilities

8.1 Company Responsibilities

The Company undertakes to:

  • Provide products substantially as described;
  • Process orders in good faith;
  • Implement reasonable technical and administrative safeguards to protect customer data;
  • Comply with applicable Canadian federal and provincial laws.

8.2 Limitation of Liability

To the fullest extent permitted by applicable law:

  • The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages;
  • The Company shall not be responsible for delays, losses, or damages arising from third-party service providers, including payment processors or shipping carriers;
  • The Company’s total aggregate liability arising from any claim shall not exceed the amount paid by you for the product giving rise to the claim.

Products must be used strictly in accordance with manufacturer instructions. The Company disclaims liability for damage or injury resulting from misuse or improper handling.


9. Indemnification

You agree to indemnify, defend, and hold harmless Little Pet Company, its owners, affiliates, employees, and agents from and against any claims, damages, liabilities, losses, costs, or expenses arising out of:

  • Your misuse of the Website;
  • Your breach of these Terms;
  • Your violation of any applicable laws or third-party rights.

10. Termination

The Company reserves the right, in its sole discretion and without prior notice, to suspend or terminate your access to the Website if:

  • You violate these Terms;
  • Fraudulent or unlawful activity is suspected;
  • Termination is required by law.

Termination may result in cancellation of pending transactions. Provisions that by their nature should survive termination shall remain in effect.


11. Modifications to These Terms

The Company reserves the right to amend or update these Terms at any time.

Any modifications shall become effective upon posting to the Website. The “Last Updated” date will reflect the date of revision.

Continued use of the Website following any changes constitutes acceptance of the revised Terms.


12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada.

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+1 587-645-4799
Hours
Mon-Sat, 10am-8pm | Sun, 10am-7pm
Location
9 8802 Franklin Avenue, Fort McMurray Alberta, Canada

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