Effective Date: January 1, 2026
Last Updated: March 3, 2026
This Shipping & Payment Information page outlines the policies governing order processing, shipping, delivery, and payment for purchases made through the Little Pet Company website (the “Website”).
Legal Business Name: Little Pet Company
Legal Address:
8802 Franklin Avenue
Fort McMurray, Alberta T9H 2J7
Canada
Email: Sales@Littlepetcompany.com
Customer Service Hours: Monday – Friday, 10:00 AM – 6:00 PM (Mountain Standard Time)
Little Pet Company currently ships orders within Canada only.
We do not offer international shipping at this time.
Orders with shipping addresses outside Canada will not be processed.
Orders are typically processed within 1–3 business days, excluding weekends and statutory holidays.
Processing times may increase during peak seasons, promotional events, or unforeseen operational delays.
An order confirmation email will be issued once your order has been successfully placed.
A shipping confirmation email, including tracking information (where available), will be provided once the order has been dispatched.
Orders are shipped using reputable Canadian shipping carriers selected at the Company’s discretion based on destination, package size, and service availability.
Carrier selection may vary.
Shipping costs are calculated at checkout based on:
Any free shipping promotions apply only to qualifying orders and are subject to change without notice.
Estimated delivery times vary depending on the destination within Canada.
Delivery timelines are estimates only and are not guaranteed.
Little Pet Company shall not be liable for delivery delays caused by:
If a package is returned to the Company due to:
the customer may be responsible for additional shipping fees required for reshipment.
Original shipping charges are non-refundable except where required by law.
The Website accepts approved payment methods supported by the secure checkout platform, which may include:
All payments must be authorized prior to order processing.
The Company reserves the right to refuse or cancel any transaction suspected of fraud or unauthorized activity.
Applicable federal and provincial sales taxes are calculated at checkout in accordance with Canadian tax laws based on the shipping destination.
If you experience issues related to:
you must notify us within 48 hours of receiving your order.
Contact:
Failure to notify within this timeframe may impact claim eligibility.
This Shipping & Payment Information page should be read in conjunction with:
All policies collectively govern purchases made through the Website.